FRONT END/ASST DEPT LEADER

The Kroger Co.•Englewood, CO

About The Position

Create an outstanding customer experience through exceptional service and establish and maintain a safe, clean environment that encourages customers to return. Assist the department manager in reaching sales and profit goals and monitoring quality assurance standards. Assist in directing and supervising Front-end department functions, duties and activities, and support day-to-day operations. Help execute the department’s best practices, goals and standards. Demonstrate the company’s core values of respect, honesty, integrity, diversity, inclusion and safety.

Requirements

Ability to handle stressful situations.
Effective communication skills.
Knowledge of basic math, including counting, addition and subtraction.
Retail or customer service experience.

Nice To Haves

High school diploma or equivalent.
Management experience.
Ability to speak, read and/or write in a second language.

Responsibilities

Promote trust and respect among associates.
Create a welcoming environment for customers by answering questions about products sold in the department and throughout the store.
Maintain knowledge of products and answer questions or make product suggestions.
Assist with monitoring and controlling department supply expenses.
Assist with managing store cash control, sales and cash items, and records.
Manage scheduling of Front-end associates to provide adequate department coverage.
Assist store management with preparing the store or department budget and profit-and-loss reviews, and take appropriate action on financial reports.
Assist with creating and executing budgets and labor schedules in partnership with store management.
Assist with developing and implementing department action plans to achieve desired results.
Collaborate with Front-end associates and promote teamwork.
Maintain a positive attitude.
Stay current with present, future, seasonal and special advertisements.
Follow food safety regulations and guidelines.
Ensure proper temperatures in cases and coolers are maintained and temperature logs are kept.
Reinforce safety programs, follow safety procedures, identify unsafe conditions and notify store management.
Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager when repairs are needed.
Notify management of customer or employee accidents.
Report safety risks or issues and illegal activity, including robbery, theft or fraud.
Follow local, state and federal laws and company guidelines.
Work cooperatively in a fast-paced and sometimes stressful environment.
Manage conflict reasonably, cooperatively and without confrontation.
Act honestly and with integrity regarding customer and business information.
Follow directions and seek assistance when needed to resolve customer and business issues.
Provide support and assistance through direct interaction with minors, individuals with special needs and older adults.
Perform the essential functions of the position with or without reasonable accommodation.