Front End Assistant Manager - Union - AVAILABILITY REQUIRED 4AM TO 11:30PM

Good Food Holdings Companies • Portland, OR

4d • $22 - $31 • Onsite

About The Position

Partners with management to operate department, including financial stewardship, customer service, department conditions and operations, merchandising, food safety, work safety, communication, and delegation of tasks. Ensures the department provides an exceptional customer shopping experience, with the highest level of service. Contributes to a positive and collaborative work environment.

Requirements

• Knowledge of retail Front End Department / prior Front-End management experience required.
• Entry to mid-level proficiency with MS Office.
• Working knowledge with POS, inventory or other retail specific software required.

Nice To Haves

• Previous customer service, food service, retail or grocery experience preferred.
• Previous supervisory or management experience preferred.
• Demonstrated commitment to valuing diversity and contributing to an inclusive working and learning environment.
• Financial acumen regarding sales and margin preferred.

Responsibilities

• Partners with department manager to operate all areas of the department.
• Prioritizes and delegates tasks while also cashiering (register, POS or self-checkout units), bagging customer purchases, and performing carry-outs.
• Supports department manager in delivering an exceptional customer experience in the front end, utilizing company programs / policies.
• Trains and coaches staff on following service expectations.
• Maintains excellent department conditions, including appearance, cleanliness, signage, staffing and service levels.
• Handles escalated difficult customer service situations and seeks solutions to delight the customer.
• Trains and coaches staff to do the same.
• Demonstrates and shares a solid knowledge of products in the store and industry trends with a general understanding of culinary terminology, product labelling and common dietary restrictions.
• Partners with department manager to train and coach staff on cash handling, register and return procedures for department.
• Assists cashiers with complex returns.
• Partners with department manager to ensure department is trained and complies with alcohol sales and other state / local regulations.
• Assists in maintaining Front End resource guide and ensuring cashier accuracy.
• Ensures that department adheres to company invoice, credit, transfers and inventory procedures.
• Ensures that department maintains appropriate, accurate and organized inventory and back stock.
• Handles damaged and spoiled product according to company policy.
• Maintains a working knowledge of department equipment and is able to train staff and troubleshoot errors as needed.
• Ensures department (including registers and self-checkout area) is staffed appropriately throughout shift.
• Supports effective communication systems within the department and store.

Benefits

• Employee Assistance Program (EAP)
• 30% staff shopping discount
• Medical
• Dental
• Vision
• Pre-tax spending accounts
• Life insurance
• Accidental Death & Dismemberment (AD&D)
• Disability benefits
• 401(k) program
• PTO accrual
• Paid holidays
• Supplemental leave pay (such as parental or bereavement)
• Store incentive program based on financial & operational goals
• Paid time for volunteering at a 501(c)3 non-profit
• Discounts on some forms of public transportation
• Adoption assistance
• Up to $40 reimbursement for dinner out or New Seasons Market groceries for their birthday.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed