FRONT END/4TH PERSON
About The Position
Create an outstanding customer experience through exceptional service and maintain a safe, clean environment that encourages customers to return. Assist the Customer 1st Manager in reaching department sales and profit goals, monitoring quality assurance standards, and directing and supervising Front-end department functions and activities. Support day-to-day Front-end operations and help execute department best practices, goals, and standards. Take responsibility for operating the entire store when the Store Manager, Co-Manager, and Customer 1st Manager are absent. Embrace the Customer 1st strategy and encourage associates to deliver excellent service. Demonstrate the company's core values of respect, honesty, integrity, diversity, inclusion, and safety of others.
Requirements
- High school diploma or equivalent.
- Management experience.
- Ability to handle stressful situations.
- Effective communication skills.
- Knowledge of basic math, including counting, addition, and subtraction.
- Retail or customer service experience.
Responsibilities
- Create a welcoming environment by answering customer questions about products sold in the department and throughout the store.
- Maintain knowledge of products and respond to questions or suggest products.
- Assist with monitoring and controlling department supply expenses.
- Assist with cash control, transfers of money to and from registers and store safes, and management of store sales and cash records.
- Schedule Front-end associates to provide adequate department coverage.
- Implement department action plans to achieve desired results.
- Collaborate with Front-end associates and promote teamwork.
- Maintain a positive attitude.
- Stay current with present, future, seasonal, and special advertisements.
- Follow food safety regulations and guidelines.
- Maintain Key Retailing standards and initiatives.
- Perform Prime Time Store Walks for Fresh and Non-Perishable Departments.
- Maintain in-stock conditions using the Computer Assisted Ordering system and replenish fast-moving items as business dictates.
- Apply basic knowledge of store financials, including the Store Operating Statement, Key Card, Gross Profit, Cost and Retail, and basic math.
- Make sound decisions in the store's best financial interests under pressure in a fast-paced environment.
- Ensure proper temperatures in cases and coolers and maintain temperature logs.
- Reinforce safety programs, follow safety procedures, identify unsafe conditions, and notify store management.
- Inspect equipment as part of preventive maintenance and notify the appropriate department or store manager of items needing repair.
- Report safety risks, issues, accidents, and illegal activity, including robbery, theft, or fraud.
- Follow local, state, and federal laws and company guidelines.
- Work cooperatively in a fast-paced and sometimes stressful environment.
- Manage conflict in a reasonable, nonconfrontational, and cooperative manner.
- Act honestly and with integrity regarding customer and business information.
- Follow directions and seek assistance when necessary to resolve customer and business issues.
- Provide support and assistance through direct interaction with minors, individuals with special needs, and older adults.
- Perform the essential functions of the position with or without reasonable accommodation.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
