Front Desk
Ethos Health Group LLC•Melbourne, FL
•Onsite
About The Position
Ethos Health Group is seeking a detail-oriented and compassionate Front Desk Associate to join our Melbourne, FL office. This role serves as a primary point of contact for patients, ensuring accurate appointment scheduling and a positive first impression of our organization. The ideal candidate is organized, professional, and committed to providing exceptional patient service in a fast-paced healthcare environment.
Requirements
- High school diploma or equivalent
- Strong verbal and written communication skills
- Basic computer proficiency and ability to learn EHR systems
- Exceptional customer service and interpersonal skills
- Strong attention to detail and accuracy
- Ability to multitask in a high-volume environment
- Time management and organizational skills
- Dependability, professionalism, and teamwork
Nice To Haves
- Experience in a multi-provider outpatient medical practice
- Knowledge of medical terminology and insurance verification
Responsibilities
- Schedule, confirm, reschedule, and cancel patient appointments with accuracy and efficiency
- Answer incoming calls and electronic scheduling requests in a courteous and patient-focused manner
- Verify patient demographics, and appointment requirements
- Provide patients with clear instructions regarding appointment preparation, arrival times, and office policies
- Follow provider scheduling templates and access guidelines
- Monitor cancellations, waitlists, and open appointment slots to maximize provider availability
- Coordinate scheduling within the Sarasota location
- Communicate schedule changes and urgent needs to clinical and administrative staff
- Accurately enter and maintain scheduling data in the EHR and scheduling systems
- Maintain strict confidentiality and comply with HIPAA and Ethos Health Group policies
- Adhere to established workflows, customer service standards, and documentation requirements
- Serve as a welcoming and professional representative of Ethos Health Group
- Assist with routine patient questions and escalate concerns as appropriate
- Support Ethos Health Group’s mission of delivering compassionate, high-quality care
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
