Front Desk

UFC Gym • Mililani Town, HI

5d • Onsite

About The Position

The Front Desk Representative is the face of the club and the first point of contact for our members and guests. You will deliver superior customer service by creating a welcoming environment, assisting with retail purchases, and ensuring everyone who walks through our doors feels the energy of the UFC GYM community.

Requirements

• Minimum 6 months of customer service experience in fitness, retail, hospitality, or food service.
• Strong interpersonal skills, a friendly personality, and the ability to multitask with high attention to detail.
• Basic computer skills and experience handling multiple phone lines.
• High School Diploma or GED required.
• Current CPR/AED certification is required for overnight staff.
• Ability to stand for a full shift and occasionally lift or move up to 25 lbs.

Nice To Haves

• Opportunity for advancement
• Training & development
• Free or discounted recertifications (NASM, ACE, ISSA)

Responsibilities

• Warmly greet members and guests as they enter and leave the club, maintaining a professional and high-energy atmosphere.
• Answer incoming calls professionally, transferring them promptly to the correct department or individual.
• Verify memberships, enroll members for classes, and check-in prospective members for the sales team.
• Address member questions directly or guide them to the appropriate lead for further assistance.
• Sell supplements, apparel, and gear. Process transactions accurately using the point-of-sale (POS) system.
• Keep the front desk and lobby area neat, clean, and organized.
• Perform opening and closing procedures and assist with inventory or product pricing as needed.
• Call members regarding past-due accounts to help them maintain their active status.
• Adhere to shift schedules, including all meal and rest break periods.
• Stay focused on member needs, avoiding non-work-related activities like personal cell phone use or internet surfing while on duty.

Benefits

• Bonus based on performance
• Employee discounts
• Free uniforms
• Health insurance
• Opportunity for advancement
• Training & development
• Wellness resources
• Competitive Salary & Performance Bonuses
• Comprehensive Benefits: Health, Dental, and Vision insurance (for eligible employees)
• Growth: Tuition assistance and opportunities for career advancement
• Perks: Free gym membership, employee discounts, and free or discounted recertifications (NASM, ACE, ISSA)

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED