Front Desk

KW Property Management Careers•Aventura, FL

7d•Onsite

About The Position

The Front Desk position involves greeting guests, maintaining security, managing visitor access, and providing excellent customer service. This role requires adherence to all check-in policies, coordination with administrative staff for database updates, and professional handling of all phone calls. The position also entails reporting any violations of rules and regulations, observing safety precautions, maintaining key control, and being familiar with fire alarm systems. Responsibilities include calling emergency services when necessary, following emergency response procedures, writing daily activity reports, and reporting maintenance issues. The role operates in an indoor environment with low to moderate noise levels, requiring frequent sitting and standing.

Requirements

High school diploma or GED
Must be familiar with using computer software to perform various tasks
Must demonstrate organizational skills
Must demonstrate excellent interpersonal skills
Must demonstrate strong communication skills
Minimum six months related experience and/or training.
Literate in English required

Nice To Haves

Some college preferred
Previous work experience in the hospitality industry highly preferred

Responsibilities

Greet all guests in a standing upright position as they enter the community maintaining the highest quality of customer service.
Monitor and authorize entrance and departure of employees, visitors, and other persons to guard against theft and maintain security of premises.
Follow all “check-in” policies and procedures without any exceptions.
Coordinate with office administrative staff to maintain and update all unit owner information in computer database.
Utilize proper phone etiquette for all incoming and outgoing phone calls made to residents.
Report any violations of the Rules and Regulations that are noticed at any time.
Observe precautions required to protect Residents, guests and property, and report damage, theft, and found articles to supervisors.
Maintain the “key” control system and assure that all keys are locked and accounted for at all times.
Be familiar with the fire alarm system operations and report all incidents to management.
Call police or fire departments in cases of emergency, such as fire or presence of unauthorized persons.
Follow all standards policies and procedures with regards to emergency response by coordinating with Management, Chief Engineer, or Fire Rescue / Police services.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.
Report any and all maintenance items which include, but is not limited to, burned out lights, leaks, broken equipment to the Association office daily.