Front Desk
Residence Inn Columbus•Columbus, GA
•Onsite
About The Position
We are seeking a friendly and organized Front Desk Clerk / Night Auditor to join our team and provide excellent customer service to guests at our hotel. The Front Desk Clerk will be responsible for handling guest check-ins and check-outs, answering and routing calls, and handling a variety of administrative tasks. The successful candidate will have strong communication and customer service skills and be able to work efficiently in a fast-paced environment.
Requirements
- Minimum of 1 year of experience as a front desk clerk or in a customer service role
- Strong communication and customer service skills
- Ability to multitask and handle a high-volume workload
- Proficiency with computer systems and software, such as Microsoft Office and property management systems
- Fluency in English is required
Nice To Haves
- additional language skills are a plus
Responsibilities
- Handle guest check-ins and check-outs, including verifying reservation details and collecting payment
- Answer and route calls, including taking messages and transferring calls as needed
- Handle a variety of administrative tasks, such as scheduling tours and activities, managing mail and packages, and maintaining accurate records
- Ensure that the front desk area is clean and organized at all times
- Provide excellent customer service to guests, including assisting with questions and needs and handling complaints and concerns
- Other duties as assigned
- Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
- Answer phone calls and respond to online inquiries in a timely and professional manner
- Handle guest requests, such as booking tours or making restaurant reservations
- Assist with check-in and check-out processes, including handling payments and issuing keys
- Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
- Monitor and maintain inventory of supplies and equipment
- Perform light cleaning duties, such as wiping down counters and restocking supplies
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
Number of Employees
11-50 employees
