Front Desk

La Cross Dental • O'Fallon, IL

7d • $23 - $26 • Onsite

About The Position

La Cross Dental is seeking experienced dental front office professionals to join their growing team. The ideal candidate will understand that the front desk is the heart of the practice and be able to step into the role with confidence. This position requires someone who understands the pace of a dental office, knows how to create an exceptional patient experience, and can keep the business side of the practice running smoothly.

Requirements

• Previous dental front office experience
• Experience with dental scheduling and practice management
• Strong knowledge of dental terminology and procedures
• Experience verifying dental insurance and understanding benefits
• Experience discussing treatment fees and patient financial responsibilities
• Experience collecting payments and managing patient accounts
• Strong communication and customer service skills
• Excellent organization and attention to detail
• The ability to multitask and prioritize in a busy dental office
• Confidence communicating with patients about treatment and finances
• A positive, team-oriented attitude
• Professionalism, reliability, and a strong work ethic
• The ability to remain calm and solution-focused when the office gets busy
• The ability to work independently while also being a strong team player

Responsibilities

• Welcoming patients and providing an exceptional patient experience
• Answering phones and handling patient questions professionally
• Scheduling, rescheduling, and confirming appointments
• Managing a busy dental schedule and keeping the day running efficiently
• Verifying dental insurance benefits and eligibility
• Communicating with insurance companies regarding patient benefits and claims
• Discussing treatment costs, insurance coverage, and patient financial responsibilities
• Collecting patient payments and maintaining accurate account information
• Presenting treatment and helping patients understand their financial options
• Preparing daily schedules, patient charts, and necessary paperwork
• Following up with patients regarding appointments, treatment, and outstanding needs
• Working closely with doctors, hygienists, assistants, and other team members
• Helping maintain an organized, positive, and efficient front office
• Handling multiple priorities while remaining professional and calm in a fast-paced environment

Benefits

• Competitive Pay
• Health Insurance – PPO & HSA Options
• 401(k) with 6% Employer Match
• $10,000 Employer-Paid Life Insurance
• Generous PTO
• Paid Holidays
• Short-Term Disability
• Accident & Hospital Indemnity Coverage
• Opportunities to grow with a growing dental organization
• A team environment where your experience and contributions are valued

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed