Front desk One Health OBGYN extended care Cornelius clinic

Advocate Health and Hospitals Corporation • Cornelius, NC

7d • Onsite

About The Position

This is a full-time Front Desk position at the Cornelius clinic within the GCMG One Health: Obstetrics/Gynecology department. The role involves managing patient identification, ensuring effective communication, maintaining HIPAA and other regulatory compliance, and providing support to departmental operations and staff. The position requires age-appropriate skills for assisting patients and families and contributing to a caring environment. The work environment is clean, well-lit, and comfortable, but may involve interruptions, pressure from multiple calls, and occasional exposure to patient elements. The role requires moderate noise levels.

Requirements

• High school diploma or GED equivalent required.
• Experience in a healthcare setting or as a Unit Secretary preferred.
• Excellent oral, written, and interpersonal communication skills
• Focus on customer service skills
• Knowledge of medical terminology
• Ability to use WakeOne
• Organized and ability to work as a team member

Nice To Haves

• Knowledge of OBGYN is helpful

Responsibilities

• Reviews and documents patient identification, and places armbands on patients arriving for care.
• Uses effective communication skills when interacting with patients, visitors, co-workers, management and physicians. Uses effective communication skills and strict patient identifiers when directing information and communications.
• Maintains compliance with HIPPA regulations, CMS regulation and Medicare/Medicaid regulations as the regulations pertain to the registration process and information flow to the multi-disciplinary team and to the public.
• Provides continuity in departmental operations.
• Refers patients to PFRS (Patient Financial Resource Services) when necessary.
• Refer patients to Drug List Techs for update of medications before surgery as needed.
• Provides age/developmental appropriate skills for the specific age groups served when assisting families, patients and visitors.
• Assists departmental staff in providing a caring compassionate environment.

Benefits

• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance
• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, and Short- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED