Front Desk Clinic Assistant

Planned Parenthood of Southern New England•Norwich, CT

1d•Onsite

About The Position

Planned Parenthood of Southern New England is seeking a Full Time (37.5 Hours Per Week) Clinic Assistant to work out of their Norwich Health Center at the front desk. This role is crucial in providing world-class, quality healthcare services that support the whole person, with a strong emphasis on client-centered customer service. The position involves contributing to health center goals for productivity and revenue cycle, partnering with management to create efficient systems, and adhering to organizational standards. The role also includes performing technical clinical functions and basic office functions to ensure smooth operations and a welcoming environment that embraces diversity.

Requirements

Solution-oriented; positive, optimistic, confident can-do attitude
Ability to embrace a fast paced and dynamic environment where daily responsibilities could change frequently
Demonstrated ability to handle highly confidential information with diplomacy and tact
Must be comfortable when discussing sexuality, contraception, sexually transmitted diseases and pregnancy options
Must have attention to detail and the ability to manage multiple tasks simultaneously
Working knowledge in Microsoft Word, Excel, and Outlook is required
Must be able to work mornings, evenings, weekends and have a reliable form of transportation
Must have high school diploma or equivalent
Communicates clearly and directly, continually able to hear, reflect, and act on feedback related to identity and equity with the aim to learn
Awareness of multiple group identities and their dynamics, and brings a high level of self-awareness, empathy and humility to interpersonal interactions
Authentic relationship building. Interacts effectively and builds trust with a diversity of people and has demonstrated an ability to effectively work across difference
Interested in and committed to health equity. Has a foundational understanding or demonstrates an interest in learning about the role of health inequity and its impact on our patients and communities
Self-awareness as it relates to belonging and equity. Brings a high level of self-awareness, empathy, and humility to interpersonal interactions

Nice To Haves

Bi-lingual English/Spanish preferred

Responsibilities

Provides and supports the clinician in providing world class, quality healthcare services that support the whole person
Provides excellent client centered customer service; makes certain the client is the center of all decision making
Participates in health center effects to achieve established productivity and revenue cycle goals
Partners with center manager and clinician to create efficient and effective system and processes to ensure business success and sustainability
Knowledgeable of, understands and adheres to organizational and clinical standards, protocols, and policies
Provide factual non-biased patient information and education necessary for the patient visit
Performs technical clinical functions such as but not limited to: blood pressure, venipuncture, lab work, medical charting
Performs basic office functions such as but not limited to: office reception, telephone triage, stocking supplies, filing, billing and coding, routine insurance data entry
Ensures an environment that appreciates and embraces a variety of experiences and perspective which arise from differences in race, culture, religion, age, gender, sexual orientation, ability and gender identity