Front Desk

LEAD Resort Management LLC•Aspen, CO

7d•$21 - $23•Onsite

About The Position

To provide maximum levels of guest service through efficient guest registration, interdepartmental communication, and problem resolution. This position involves all front office activities as they relate to guest service and friendly communication with and between all departments.

Requirements

Effective communication both verbally and written in English, with all level of employees and guests in an attentive, friendly, courteous and service oriented manner.
Available to work flexible schedule, including nights, early mornings, weekends and holidays.

Nice To Haves

Previous hospitality experience preferred but not required.
Valid driver’s license preferred but not required.
Bilingual a plus.
Hotel computer systems background preferred.

Responsibilities

Provide guest services in a courteous and friendly manner.
Maintain the front desk as a communication center for the entire property and staff, with smooth, friendly, and efficient operations.
Register guests and maintain accurate guest information, including guest charges.
Provide accurate and complete operations according to The Gant policy.
Maintain cash drawer, including petty cash accounting.
Provide accurate information about The Gant, the community, and special attractions and activities.
Solve problems courteously and efficiently, and to alert the appropriate supervisor for follow-through if necessary.
Process all mail, messages, and deliveries for guests and homeowners.
Keep the office clean and neat at all times, monitor all work areas for safety and sanitation.
Have a working knowledge of the emergency and safety manuals to provide a safe environment. Know the safety and emergency procedures.
Correct any dangerous situation that may present itself. Initiate action and follow through.
Have a working knowledge of the Front Desk Training Manual.
Other duties as assigned.