Front Desk

Associa • Houston, TX

3d

About The Position

This role involves managing the front desk operations, providing excellent customer service, and handling various administrative tasks to ensure smooth office functioning.

Requirements

• High School Diploma or equivalent required.
• 2–5 years of relevant experience managing communities.
• Proficient in Microsoft Office and comfortable learning new software.
• Excellent written/verbal communication, time management, and problem-solving skills.
• Strong customer service approach with consistent follow-through.
• Must meet background check requirements.

Responsibilities

• Answer all incoming calls via multi-line phone system
• Provide excellent customer service internally and externally by providing assistance in solving customer issues and concerns in person, over the phone, and through email
• Process electronic payments for customers
• Calmly attempt to resolve and de-escalate any issues
• Escalate calls to appropriate Managers and/or Supervisors when necessary
• Assure completion and security of daily mail opening, date stamping and distribution, receipting and logging via daily Receivables Log
• Coordinate delivery of all Courier, FedEx, USPS and other carrier mail
• Coordinate online conference room booking management
• Responsible for tracking inventory and ordering of office and kitchen supplies
• Be extremely articulate and professional
• Update mailboxes as needed
• Update Vendor tracking sheet in Teams

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED