Front Desk - Winter (10/14/26 - 04/18/27)

Kampgrounds Of America, Inc.•Tucson, AZ

118d

About The Position

The Guest Service Representative (GSR) provides attentive, courteous, and efficient service to guests before arrival and throughout their stay. The role accommodates campground guests by registering them, issuing keys, maintaining accurate records of occupied sites, making and confirming reservations, and collecting payments. The GSR also maintains a clean, well-stocked, and organized store. This seasonal winter position runs from October 14, 2026, through April 18, 2027. Work is performed indoors and outdoors and may involve varying weather conditions. The role requires guest-facing service, operation of standard office equipment, and the ability to perform a range of physical activities, including standing for long periods and moving safely over uneven terrain. The position may require driving a motorized vehicle and requires a valid driver’s license. KOA does not sponsor visas.

Requirements

Fluent in spoken and heard English.
Strong decision-making ability.
Ability to communicate and manage conflict.
Working knowledge of operational procedures.
Comfortable working in a fast-paced, high-pressure environment.
Ability to maintain confidentiality.
Able to work nights, weekends, and holidays.
Valid driver’s license required; the position may require driving a motorized vehicle.
Ability to lift and carry up to 10 pounds regularly and up to 25 pounds or more occasionally with assistance.
Ability to stand for long periods and to bend, stoop, kneel, crouch, climb, push, pull, reach overhead, and move safely over uneven terrain.

Responsibilities

Greet guests approaching the front desk in accordance with KOA standards.
Resolve guest concerns and complaints thoughtfully while maintaining campground standards.
Prepare reports as required, including shift checklists and downtime reports.
Answer guest inquiries about campground amenities and local attractions.
Log and deliver messages, packages, and mail promptly and professionally.
Maintain good communication and teamwork with fellow associates and other campground departments, and use proper radio etiquette.
Follow cash-drawer policies and KOA cash- and credit-card-handling procedures.
Maintain high standards of professionalism, customer service, quality, and cleanliness.
Maintain store displays and inventory control as directed, and communicate ideas and guest feedback.
Increase revenues through upselling strategies and improve the profitability of ancillary income.