Front Desk Opportunity!

Remington Hospitality • Omaha, NE

8h • Onsite

About The Position

This role involves greeting and communicating cordially with guests, promptly and professionally checking them in and out of the hotel. It also includes assisting in pre-registration and blocking of reservations when necessary. The position requires prompt, accurate, and efficient posting of all charges, and a complete working knowledge of the Front Office computer or manual system, including all daily transactions and those which are not performed often. The role also involves accurately managing credit card information from guests for payment of hotel charges, reviewing any reservations with special requests and working to block rooms accordingly, and having knowledge of hotel rates, discounts and how to handle each. Additionally, the position requires a working knowledge of reservations and procedures, including how to take same day reservations (approximately 2 minutes), and knowing and following cancellation and relocation procedures when necessary.

Requirements

• Be guest focused, and a problem solver.
• Enjoy working as and being part of a team that provides great experiences for our guests!

Nice To Haves

• May be required to work varying schedules to include nights, weekends, and holidays

Responsibilities

• Greet and communicate cordially with guests, promptly and professionally checking them in and out of the hotel.
• Assist in pre-registration and blocking of reservations when necessary.
• Promptly, accurately and efficiently post all charges.
• Have complete working knowledge of Front Office computer or manual system, including all daily transactions and those which are not performed often.
• Accurately manage credit card information from guests for payment of hotel charges.
• Review any reservations with special requests and work to block rooms accordingly.
• Have knowledge of hotel rates, discounts and how to handle each.
• Have working knowledge of reservations and procedures, including how to take same day reservations.
• Know and follow cancellation procedures and relocation procedures when necessary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed