Front Desk- HopCat

BarFly (Project BarFly) • Kalamazoo, WV

7d • Onsite

About The Position

The Front Desk team member sets the tone for an outstanding HopCat visit by warmly welcoming guests, managing restaurant flow, and communicating accurately from arrival through departure. The role requires a visible, attentive, organized, and composed presence, with a focus on providing memorable guest experiences and supporting the wider team. The ideal candidate communicates clearly, anticipates needs, solves practical problems, and contributes to shared results beyond assigned tasks.

Previous restaurant or customer-service experience is preferred but not required. The role involves using OpenTable and other restaurant technology, balancing several priorities, and maintaining the entrance and waiting areas. Flexible availability, including evenings, weekends, and holidays, is required.

Requirements

• Strong verbal communication skills and the ability to manage several priorities at once.
• Comfort using tablets, reservation platforms, and restaurant technology.
• Flexible availability, including evenings, weekends, and holidays.
• Ability to stand and move throughout the shift.
• Ability to lift and carry up to 25 pounds.
• Ability to safely handle menus, highchairs, booster seats, and front-desk supplies.

Nice To Haves

• Previous restaurant or customer-service experience is preferred but not required.

Responsibilities

• Welcome arriving and departing guests promptly with eye contact and a genuine greeting, including asking, “What brings you in today?”
• Manage reservations, waitlists, guest information, table status, and seating through OpenTable.
• Provide realistic wait estimates and proactive updates while balancing seating rotation and restaurant capacity.
• Seat guests according to rotation, table readiness, and manager direction.
• Communicate celebrations, accessibility needs, large-party details, guest concerns, and other relevant information to servers, bussers, managers, or appropriate team members.
• Maintain a clean, stocked, organized, and welcoming entrance, waiting area, host stand, and menu supply.
• Answer phones professionally and assist with common guest questions.
• Route reservation, event, large-party, and operational inquiries to the appropriate person, including management when appropriate.
• Assist with takeout and other guest-service needs when assigned.

Benefits

• Competitive pay, including tips where applicable.
• Flexible scheduling.
• Employee food discounts.
• Training and skill development.
• Opportunities for growth within HopCat and Project BarFly.
• Structured training program providing menu knowledge, service skills, and tools.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed