Front Desk

Good Hospitality Services•Valparaiso, IN

19d•Onsite

About The Position

Responsible for registering guests, assigning rooms, and checking out guests in a prompt and courteous manner. You must be able to furnish varied and routine information to guests and fellow employees in a courteous, pleasant, and tactful manner. This role also involves handling reservations, providing property tours, and performing daily hotel availability checks. Additionally, the position requires maintaining cleanliness of the work area, balancing the cash drawer, and ensuring security standards are met in conference rooms and common areas. The role also includes washing, drying, and folding laundry as needed.

Requirements

Must be 21 years or older.
Must be able to obtain a liquor license.

Nice To Haves

Familiarity with local competition and rates.
Familiarity with local areas surrounding the hotel (restaurants, gas stations, etc.).

Responsibilities

Register guests, assign rooms, and check out guests promptly and courteously.
Furnish varied and routine information to guests and fellow employees.
Receive shift instructions and drawer from Manager and review Front Desk Log.
Count and verify bills and coins in the drawer.
Generate current house status and pre-registration report.
Compare housekeeping report to house status, resolve discrepancies with housekeeping, and perform daily bucket checks.
Check in guests, establish credit, and assign rooms according to standard operating procedures.
Verify guest history information, issue guest room key, and answer guest inquiries.
Answer switchboard promptly, relaying calls and recording messages.
Receive and sort incoming mail and prepare outgoing mail.
Pre-block and pre-register groups or tours as assigned.
Receive documents and place wake-up calls.
Post incidental charges to guest folios.
Check out guests, finalize folio, collect payment, and obtain guest room key.
Resolve customer complaints, recording specific complaint information.
Maintain and clean immediate work area.
Balance drawer at the end of shift and prepare cash drop and records on Cash Drop Log.
Record significant information to Front Desk Log.
Perform other duties as needed or assigned.
Maintain compliance with company policies, practices, procedures, and safety standards.
Inspect all conference rooms and common areas each day to ensure security standards are met.
Report in proper uniform, which is cleaned and pressed.
Be familiar with local competition and rates.
Attend and participate in staff meetings.
Handle all incoming reservations and record properly.
Be familiar with the local areas surrounding the hotel with regards to restaurants, gas stations, etc.
Handle inquiries, both phone and in person, giving property tours when at all possible.
Perform daily area hotel availability checks.
Wash, dry, and fold laundry during their shift according to the Laundry Attendant guidelines.
Perform other duties as requested.