Front Desk

Humanitary Medical Center Inc•Brandon, FL

14d•Onsite

About The Position

At HMC Dental Services Inc., an elite, technology-driven dental practice, the Front Desk & Treatment Plan Coordinator serves as the primary point of contact for patients and a crucial facilitator in guiding them through their treatment journey. This role ensures a seamless, five-star patient experience from initial contact to treatment completion by blending front office excellence with strategic treatment planning and financial coordination. The ideal candidate possesses exceptional customer service skills, strong organizational abilities, dental knowledge, and the capacity to thrive in a fast-paced, high-performance environment while maintaining a warm and professional demeanor.

Requirements

Minimum 2 years of dental front office or treatment plan coordination experience.
Knowledge of dental terminology, ADA codes, and insurance processes (PPO, Medicare Advantage).
Experience with Open Dental or similar practice management software.
Excellent communication skills (verbal and written) in English.
Strong organizational skills with attention to detail and the ability to multitask efficiently.
Professional appearance and demeanor consistent with a high-end clinical environment.
Confidence presenting large treatment cases and offering financial solutions.
Must be reliable, compassionate, and goal-oriented.

Nice To Haves

Bilingual Spanish is a plus.

Responsibilities

Greet and check in all patients with professionalism and a positive attitude.
Answer incoming calls, respond to inquiries, and manage high-volume scheduling using practice management software.
Confirm, reschedule, and cancel appointments in alignment with the provider’s production goals.
Maintain an organized and welcoming reception area.
Ensure HIPAA compliance when managing patient records and communications.
Collect and process co-pays, payments, and maintain accurate financial records.
Open and close the office daily, manage mail, and assist with front office administration.
Act as the primary point of contact for new patient leads and existing patients with pending treatment.
Schedule comprehensive evaluations and gather medical and dental histories prior to the provider’s consultation.
Present treatment plans clearly, ensuring patients understand procedures, timelines, and financial responsibilities.
Review insurance coverage, verify benefits, and estimate out-of-pocket costs prior to treatment.
Offer third-party financing options and in-house payment plans following office policies.
Follow up with patients via phone, text, and email to secure case acceptance and maintain patient engagement.
Upload all treatment plans, scanned documents, consents, and insurance breakdowns into the patient’s e-record.
Manage inbound leads from social media, website, marketing platforms, and walk-ins.
Convert 50% or more of qualified leads into accepted treatment cases.
Track lead status, follow-ups, and treatment progress in the designated CRM or dental software.
Participate in morning huddles to strategize daily goals and discuss lead conversion metrics.