Front Desk/Technician

Optical Outlets•Lady Lake, FL

2d•$14 - $15•Onsite

About The Position

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager. This role involves providing unsurpassed customer service, managing transactions, and solving visual problems for customers. The position also requires serving as a center of excellence for others, focusing on 'Right the First Time' principles to ensure outstanding patient satisfaction from the initial interaction.

Requirements

One to two years of experience in related field
Working knowledge of MS Office package
Demonstrated ability to successfully perform multiple tasks in a fast-paced environment
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document customer situations, as well as prepare letters to confirm agreements made
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify customer needs
Proven problem-solving, negotiations, and decision-making skills
Ability to use appropriate discretion and judgment in applying customer/call handling guidelines
Ability to listen, process transactions and interact with customers simultaneously in a fast-paced environment

Nice To Haves

Experience as an Optician with an active Florida License
Bilingual English and Spanish

Responsibilities

Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process in a transparent way
Assist patients with merchandise selection, fitting frames, and dispensing eyewear
Solve visual problems or challenges for customers
Managing customer transactions at time of purchase
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Assist customers in selecting frames and lenses that are best suited for their vision, lifestyle, and budgetary needs. Suggest improvements and recommend solutions to problems
Assist other retail associates with difficult and complex areas of customer product needs and prescriptions
Handle tasks such as taking and recording measurements, adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by Office Manager