Front Desk/Technician

Optical Outlets•Sanford, FL

23h•$14 - $15•Onsite

About The Position

The primary function of this role is assisting patients of Optical Outlets while supporting the Doctor and Office Manager to ensure excellent patient flow.

Requirements

One to two years of experience in related field
Working knowledge of MS Office package
Effective verbal communication skills to prioritize multiple tasks and to be available for incoming calls and inquiries
Effective written communication skills to clearly document patient visits
Excellent interpersonal and rapport-building skills
Ability to ask appropriate and relevant questions to identify patient needs
Ability to listen, process transactions and interact with patients simultaneously in a fast-paced environment

Responsibilities

Attract and retain customers by providing unsurpassed customer service
Greet customers and explain the process and exam pricing in a transparent way
Check-in and pretest patients in an efficient and accurate manner
Ensure insurance is properly verified prior to Doctor encounter
Answer phones properly and in a timely manner
Assist in other areas of the office as necessary, including dispensing eyewear
Serve as a center of excellence for others with a focus on Right the First Time providing outstanding patient satisfaction from the first interaction
Handle tasks such as adjusting, or fitting eyewear carefully and correctly, ensuring details are thorough and exact
Inform Office Manager of any office problems noted by staff, doctors, or patients
Perform all tasks assigned by Office Manager