Front Desk/Technician

iCare Health Solutions•Coconut Creek, FL

1d•$15 - $17•Onsite

About The Position

Responsible for front desk and technician support for the clients/patients of the store/clinic. Provides support to the Doctor and Office Manager to ensure an excellent patient flow. Resolves internal and external customer concerns raised during the visit in a manner that supports the achievement of a high degree of customer satisfaction overall.

Requirements

One to two years of experience working in retail, customer service, optical retail store, or related experience
Intermediate computer skills and knowledge
Strong communication skills to be able to work with a diverse client group of all socio-economic backgrounds
Enjoys working as part of a team to support legendary patient care
Enjoys working in a fast-paced environment
Strong organizational skills
Effective verbal and written communication skills
Demonstrated ability to learn, support change management, and assimilate new information quickly
Ability to use independent judgment/discretion for problem-solving and discern when an escalation is necessary on more complex issues or situations to the Office Manager

Nice To Haves

Bilingual (English / Spanish)
Experience or understanding of healthcare industry or terminology
Previous front desk or technician experience

Responsibilities

Ensures insurance is properly verified prior to doctor encounter and scanned prior to visit
Responsible for professionally greeting patients and extending exceptional customer service for a positive client/patient experience
Answering the phone properly and in a timely manner
Explaining the process and exam pricing in a transparent way (when asked)
Checking in and pretesting patients in an efficient and accurate manner
Taking all necessary information from patients from a front desk/ technician perspective
Serves as a center of excellence for others with focus
Handles tasks, such as adjusting or fitting eyewear carefully and correctly
Responsible for collecting copays; handles payments in accordance with standard operating procedures
Responsible for properly and accurately dispensing eyewear and contacts
Responsible for ordering contacts
Assist with patient care and conduct pre-tests for eye examinations
Gather medical history information from patients
Explain the testing process to patients, preparing them, and administering tests on visual capabilities
Keep records, inventory, and notes during examinations
Maintain and clean examination equipment
Assist in answering the phone and scheduling appointments, when needed
Assist with dispensing and performing minor adjustments on eyewear, when needed
I&R-showing patients how to wear contacts and proper hygiene
Takes personal ownership to achieve personal and store results
Other duties as assigned