Front Desk Teammate - Kietzke Center (Part-Time)
About The Position
Fitness Connection is seeking a Front Desk Teammate to join their Hospitality team. This role is crucial in shaping the experience of Club Members and Guests daily by fostering an energetic and welcoming environment. Responsibilities include providing outstanding hospitality, managing member and guest check-ins, handling telephone inquiries, and directing individuals to appropriate staff. The teammate will also be involved in pro shop operations, including promoting and selling merchandise, managing inventory, and accurately handling transactions. Additionally, the position requires assisting with member account inquiries, collecting balances, maintaining the cleanliness and organization of the front desk area, and adhering to company policies. Teammates will undergo an EPIC Training Program to gain a thorough understanding of Fitness Connection's membership system, product knowledge, and basic personal training benefits.
Requirements
- Must be able to understand and follow verbal and written instructions and effectively communicate
- Must be able to interpret business communications including personal training contracts and pricing packages
- Excellent verbal and written English language communication skills
- Ability to perform basic math, reading, system technology, and communication skills (required for EPIC Training Program completion)
- Expected to successfully complete the EPIC Training Program within a designated time frame
Nice To Haves
- High School Diploma/GED
- Previous experience in Hospitality/Customer Service
Responsibilities
- Engage all Members/Guests with EPIC greetings & farewells
- Check each member into the gym using proper check-in procedures
- Register all guests into the gym using proper registration procedures
- Answer the telephone promptly with appropriate Fitness Connection verbiage
- Assist with routing Telephone Inquiries (TI) appropriately
- Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner
- Serve as an initial point of contact and communication hub for members, guests and teammates
- Promote and sell drinks, bars, supplements and merchandise
- Meet/ exceed daily and monthly pro shop goals
- Stock & organize retail offerings as needed
- Assist with any other operational duties as requested by management
- Learn about consumable and retail products sold in your location
- Ensure ProShop area is maintained and monitored throughout the shift
- Accurately use POS & money handling procedures
- Complete Member & Guest check-ins and basic Member account inquiries
- Monitor check-ins to identify delinquent accounts, collect balances and update Member information
- Notify a member of club management if Member assistance escalation is needed
- Keep front desk & entryway neat, clean, & organized
- Complete opening & closing duties as needed
- Complete regular club cleaning routines as needed
- Report any incidences in a timely manner
- Maintain a positive relationship with the entire club team
- Support other teammates in achieving their goals
- Adhere to all company policies and procedures
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
