Front Desk Teammate- Morrow (Part-Time)
About The Position
Fitness Connection is hiring for a Front Desk Hospitality team member who is passionate about a fit lifestyle and making everyone around them feel welcome. This role offers the opportunity to grow one's passion and career. As a Front Desk teammate, you will directly impact the experience of Club Members and Guests every single day by creating an energetic and fun environment and providing outstanding hospitality and service to ensure every member feels welcome and important. Your energy, passion, and heart to serve make you perfect for this opportunity. Fitness Connection is a full-service, all-inclusive health club that is quickly expanding with more than 40 locations in North Carolina, Nevada, and Texas. The company believes in providing an epic fitness experience to all, including under-served communities, to achieve its mission of changing lives by making a healthier lifestyle more accessible. Amenities available to all members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women’s locker rooms complete with saunas, and a kid’s club with tablets, a mini basketball court and theater, and more. Fitness Connection is committed to principles of equal opportunity for all applicants and Teammates and will make reasonable accommodations for known physical or mental disabilities or medical conditions.
Requirements
- Must be able to understand and follow verbal and written instructions and effectively communicate
- Must be able to interpret business communications including personal training contracts and pricing packages
- Teammate must have excellent verbal and written English language communication skills
- Physical demands include, but are not limited to bending, squatting, jumping, running, reaching, walking, hopping, spinning, and kicking and the ability to lift 50 pounds
- The ability to move freely in and around obstacles common in gyms
- Teammate must be able to move quickly from one work area to another at a moment’s notice
- Successfully complete the EPIC Training Program within a designated time frame
- Ability to perform basic math, reading, system technology, and communication skills (required for EPIC Training Program coursework)
- Apply skills following training completion, including understanding Fitness Connection’s membership system, supplement product knowledge, basic personal training benefits, and other club systems
Nice To Haves
- High School Diploma/GED preferred
- Previous experience in Hospitality/Customer Service preferred
Responsibilities
- Engage all Members/Guests with EPIC greetings & farewells
- Check each member into the gym using proper check-in procedures
- Register all guests into the gym using proper registration procedures
- Answer the telephone promptly with appropriate Fitness Connection verbiage
- Assist with routing Telephone Inquiries (TI) appropriately
- Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner
- Serve as an initial point of contact and communication hub for members, guests and teammates
- Promote and sell drinks, bars, supplements and merchandise
- Meet/ exceed daily and monthly pro shop goals
- Stock & organize retail offerings as needed
- Assist with any other operational duties as requested by management
- Learn about consumable and retail products sold in your location
- Ensure ProShop area is maintained and monitored throughout the shift
- Accurately use POS & money handling procedures
- Complete Member & Guest check-ins and basic Member account inquiries
- Monitor check-ins to identify delinquent accounts, collect balances and update Member information
- Notify a member of club management if Member assistance escalation is needed
- Keep front desk & entryway neat, clean, & organized
- Complete opening & closing duties as needed
- Complete regular club cleaning routines as needed
- Report any incidences in a timely manner
- Maintain a positive relationship with the entire club team
- Support other teammates in achieving their goals
- Adhere to all company policies and procedures
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
