Front Desk Teammate - Fayetteville (Part-Time)
About The Position
Fitness Connection is hiring for our Front Desk Hospitality team. As a Front Desk teammate, you will directly impact the experience of Club Members and Guests every single day by creating an energetic and fun environment and providing outstanding hospitality and service. This role ensures every member feels welcome and important, leveraging energy, passion, and a heart to serve. Fitness Connection is a full-service, all-inclusive health club with over 40 locations in North Carolina, Nevada, and Texas. The company is committed to providing an epic fitness experience to all, including under-served communities, with a mission to change lives by making a healthier lifestyle more accessible. Amenities available to members include Group Classes in a premiere Group Fitness Studio, a designated Group Cycling Studio, a turf training area with a functional training rig, full-size basketball courts, men and women’s locker rooms complete with saunas, and a kid’s club with tablets, a mini basketball court, and a theater.
Requirements
- Must be able to understand and follow verbal and written instructions and effectively communicate
- Must be able to interpret business communications including personal training contracts and pricing packages
- Teammate must have excellent verbal and written English language communication skills
- Ability to perform basic math, reading, system technology, and communication skills (required for EPIC Training completion)
- Successfully complete the EPIC Training Program within a designated time frame
Nice To Haves
- High School Diploma/GED
- Previous experience in Hospitality/Customer Service
Responsibilities
- Engage all Members/Guests with EPIC greetings & farewells
- Check each member into the gym using proper check-in procedures
- Register all guests into the gym using proper registration procedures
- Answer the telephone promptly with appropriate Fitness Connection verbiage
- Assist with routing Telephone Inquiries (TI) appropriately
- Ensure that guests and appointments are directed to the appropriate Fitness Consultant (FC) in a prompt, professional manner
- Serve as an initial point of contact and communication hub for members, guests and teammates
- Promote and sell drinks, bars, supplements and merchandise
- Meet/ exceed daily and monthly pro shop goals
- Stock & organize retail offerings as needed
- Assist with any other operational duties as requested by management
- Learn about consumable and retail products sold in your location
- Ensure ProShop area is maintained and monitored throughout the shift
- Accurately use POS & money handling procedures
- Complete Member & Guest check-ins and basic Member account inquiries
- Monitor check-ins to identify delinquent accounts, collect balances and update Member information
- Notify a member of club management if Member assistance escalation is needed
- Keep front desk & entryway neat, clean, & organized
- Complete opening & closing duties as needed
- Complete regular club cleaning routines as needed
- Report any incidences in a timely manner
- Maintain a positive relationship with the entire club team
- Support other teammates in achieving their goals
- Adhere to all company policies and procedures
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What This Job Offers
Job Type
Part-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
1-10 employees
