Front Desk - Ventura

CorePower Yoga • Ventura, CA

6d • Onsite

About The Position

A CorePower Yoga (CPY) Front Desk Team Member works with the Studio Manager and Studio Assistant to create an extraordinary customer experience. The Front Desk Team Member conveys a welcoming presence while in the studio and performs administrative tasks that result in a premium customer service for our students. Front Desk Team members have the opportunity to deepen their connection with CPY through yoga practice, by taking advantage of a deeply discounted yoga membership.

Requirements

• Excellent oral communication skills, professionalism and exceptional interpersonal skills are essential for maintaining the high level of customer service required for the position.
• The Front Desk Team Member may be required to perform manual cleaning work and must be able to engage in physical activity for 1.5 to 3 hours at a time, lift 15 lbs and reach overhead.

Nice To Haves

• A passion for the yoga lifestyle is strongly preferred but not required.

Responsibilities

• Provide superior customer service via admin support.
• Effectively use Zenoti for class check-in, retail purchases, and student account support.
• Provide excellent customer service by promptly responding to student needs and concerns, and connecting students with the appropriate studio staff who can resolve their issue.
• Comply with expectations for substitution, no-show policy and other guidelines as outlined by the Employee Handbook, and outlined by studio management.
• Maintain and support a positive working relationship with peers, instructors and managers by offering and accepting feedback.
• Must be respectful of, and at all times compliant with, CPY rules, policies and procedures and management direction as stated in the Employee Handbook.
• Follow cleaning guidelines to create a positive working environment.

Benefits

• All Access Membership - use anytime, in studio or online
• Retail Discounts
• Continued Education Offerings
• Access to Employee Assistance Program (EAP)
• 1.5x Holiday Pay: Earn time-and-a-half pay for hours worked on New Year’s Day, Thanksgiving Day, and Christmas Day.

What This Job Offers

• Career Level: Entry Level
• Education Level: No Education Listed