Front Desk

Touchmark•Bend, OR

9d•$20•Onsite

About The Position

We are looking for our next amazing Front Desk Concierge (Overnight/NOC) Full-time to join our dynamic, compassionate team at our award-winning senior living community. Nestled under the pines and set along the Deschutes river on the west side of town, Touchmark at Mt. Bachelor Village offers an inviting work environment and supportive leadership. As the Overnight Front Desk/Resident Services Assistant you will wear a variety of hats! The front desk is the heartbeat of our community – it’s the place where residents and guests stop by to find out what is on the calendar of events for the day, to check on a package they’re expecting to receive, to have their dog taken for a walk or flowers watered, to let us know if they have a maintenance issue in their home, or just to lean on the counter and chit-chat about their day. Our NOC Front Desk/Resident Services Assistant will also assist with overnight emergencies, delivering newspapers and other needs the residents may have during the early morning hours.

Requirements

High school diploma or equivalent
Proficient with computers and Microsoft Office
Professional and polite phone etiquette
Organized, detail-conscious, and self-initiating
Outgoing, warm, friendly personality
Genuine interest in caring for elderly residents and working in a geriatric environment
Commitment to a high degree of confidentiality
Ability to multi-task
Able to walk long distances, climb stairs and lift heavy objects
High level of attention to detail and accuracy
Respect the confidentiality of all resident's and staff information and records
Working knowledge of Microsoft Office Applications
Experience with equipment such as copiers and printers

Nice To Haves

Commitment to Touchmark’s values (excellence, teamwork, hospitality, integrity and compassion)
Desire to model values and encourage others to be allies, friends, and givers
"Can do" attitude towards work and passion for maintaining a five-star site appearance
Experience answering calls on a multi-line phone system in a professional manner
Flexibility in schedule to cover for other team members
Willingness to cross-train on other shifts
Willingness to work independently
Experience in providing security detail for our property
Excellent communication and problem-solving skills

Responsibilities

Assist residents and guests with inquiries about daily events, package reception, pet care, and maintenance issues.
Handle overnight emergencies.
Deliver newspapers and attend to resident needs during early morning hours.
Provide security detail for the property.
Answer calls on a multi-line phone system.
Maintain a professional appearance and interact with composure.
Manage time effectively and prioritize tasks in a high-traffic area with interruptions.