Front Desk Team Member - Bilingual: Spanish

ChenMed•Clearwater, FL

7d•$14 - $20•Onsite

About The Position

We are a unique and rapidly expanding primary care provider that is changing lives for both our patients and our team members. We are looking for innovative, entrepreneurial-minded individuals with an exceptional work ethic and ambition. The Care Facilitator is one of a patient’s first contacts with our ChenMed family, serving as a patient advocate and delivering exceptional customer service. This role involves checking patients in and out of the medical clinic and providing basic secretarial and administrative support. A successful Care Facilitator is committed to providing superior service and views every interaction as an opportunity to build a trusting relationship with the patient.

Requirements

Spoken and written fluency in English
High school diploma or equivalent education required
A minimum of 1 year of work experience in a medical clinic or similar environment required

Nice To Haves

Graduation from a nationally accredited Medical Assistant program preferred
BLS for Healthcare Providers preferred

Responsibilities

Interacts appropriately with patients and records information while greeting, checking-in, checking-out or scheduling appointments for patients.
Conducts lobby checks to ensure organization and cleanliness.
Serves as the gatekeeper for PCP and Specialists schedules, ensuring Top 40 patients are scheduled every 13 days.
Utilizes computer equipment and programs to add new patient information, prints out relevant forms for processing, schedules appointments, responds to emails, and generates New Patient packets.
Ensures patient contact and emergency contact information is accurately documented in the system.
Conducts “love” calls and mails birthday and greeting cards to patients commemorating special events.
Answers telephones, takes detailed and accurate messages, and ensures messages are directed to the appropriate individual.
Clearly communicates information about ChenMed clinical personnel to patients and other individuals.
Verifies patient insurance via phone or website and collects any necessary copays for services.
Assists with scheduling follow-up and in-house Specialist referral appointments, when necessary.
Escorts patients to exam rooms and ensures their comfort and well-being prior to leaving.
Acts as HEDIS champion for the PCP by providing visibility of HEDIS needs for scheduled patients.
Reports on hospitalizations including HITS census, ENS Ping, etc.
Presents patients with customer service surveys during check out and escalates if needed for immediate service recovery.
Participates in daily and weekly huddles to provide details on patients.
Regulates and monitors aspects of transportation, including: Driver’s lists/patients, medication deliveries, grocery deliveries, driver’s behavioral challenges, scheduling and coordinating Uber/Lyft rides for patients.
Maintains the confidentiality of patients’ personal information and medical records.
Reviews patients’ personal and appointment information for completeness and accuracy.
Transmits correspondence by mail, email or fax.
Performs other duties as assigned and modified at manager’s discretion.