Front Desk Team Lead

Dental Office • Prairie Village, KS

21h • Onsite

About The Position

Toombs Orthodontics is seeking a Front Desk Team Lead for their two Johnson County offices. The ideal candidate will enjoy working with the public, have management experience, be organized, personable, and work well with other staff members to lead the front desk team and ensure a smooth patient experience.

Requirements

• 2+ years of front office experience, preferably in a dental or orthodontic office
• 1+ years of supervisory or management experience
• Strong communication and conflict resolution skills
• Familiar with practice management software (Dolphin, Dentrix, OrthoTrac, etc.)
• Dependable, detail-oriented, and calm under pressure

Nice To Haves

• Knowledge of insurance benefits is a plus

Responsibilities

• Supervise and work closely with front desk staff, including coaching the staff on excellent patient service
• Oversee scheduling, check-in/check-out
• Assist in insurance verification and billing workflows
• Handle patient questions and concerns with professionalism and compassion
• Ensure that the daily schedule runs on time by working closely with the orthodontic lead assistant
• Train new team members and support ongoing development
• Work closely with doctors, clinical team, treatment coordinators, and the office manager
• Assist in covering the front desk when other staff members are on vacation or are out for illness

Benefits

• Health, dental, vision, disability, and life insurance
• PTO and paid holidays
• Traditional and Roth 401(k)
• Uniform provided
• Bonus opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed