Front Desk Lead
About The Position
The Front Desk Lead is responsible for staying abreast of local happenings, events, and offerings, and maintaining open communication with the Area Director to stay up to date on operations and high-level matters. This role ensures the concierge desk is always tidy and clean, and that each client and guest receives a Warm Welcome and Fond Farewell across all shifts with professional and friendly service. The Lead is expected to assist the Area Director with scheduled callouts and may be required to cover extra shifts if no trained associates are identified. Additionally, the Lead communicates uniform needs and promptly reports equipment malfunctions or needs to the Area Director and/or Property Manager. The Lead supports the Area Director in effectively training staff and actively contributes suggestions for enhancing the property.
Requirements
- All employees must be legally allowed to work in the US.
- Front Desk Management
- Hospitality Management
- Outgoing Personality
- Teamwork
- Mentoring
- Detail-Oriented
- Proactive
- Scheduling
- Accuracy
- Training & Teaching Others
- Client Relationship Skills
- Financial Management
Responsibilities
- Stay abreast of local happenings, events, and offerings.
- Maintain open communication with the Area Director to stay up to date on operations and high-level matters.
- Ensure the concierge desk is always tidy and clean.
- Review daily shift notes, shift checklists, overnight reports, package audits, and any other implemented procedures.
- Ensure each client and guest receives a Warm Welcome and Fond Farewell across all shifts, and that service is professional and friendly.
- Assist the Area Director with scheduled callouts.
- Cover extra shifts if no trained associates are identified.
- Communicate all uniform needs with the Area Director.
- Promptly report any equipment malfunctions or needs to the Area Director and/or Property Manager.
- Support the Area Director in effectively training staff.
- Actively contribute suggestions for enhancing the property.
Benefits
- Paid Time Off
- Health/Vision/Dental Insurance options
- Weekly Pay
- Paid Training
- Discounts and benefits
- Cellphone and other reimbursements
- State-required healthcare benefits
- Medical, Dental, and Vision Coverage
- Generous paid time off on your first day
- Career Development through NFC University training courses
- Short-Term Disability Income
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
