Front Desk/Swim Instructor
About The Position
SafeSplash South Plainfield is seeking an Office Assistant/Enrollment Specialist/Swim Instructor to support enrollment growth, customer service, front-office operations, community outreach, and swim instruction. The role includes developing local marketing strategies, converting trial participants and leads into enrollments, coordinating community events and partnerships, responding to inquiries, tracking enrollment metrics, and maintaining a clean, welcoming, and organized work environment. The successful candidate will help improve customer experience and retention, uphold high customer-service standards among employees, and be willing to conduct swim lessons. SafeSplash South Plainfield provides swim lessons for all ages and emphasizes aquatic safety, fun, and fostering a love of swimming. The position requires a flexible schedule, including some evenings and weekends.
Requirements
- Proven experience in marketing, social media management, or customer service.
- Strong written and verbal communication skills.
- Ability to work in a fast-paced, team-oriented environment.
- Familiarity with social media platforms and marketing tools.
- Excellent organizational skills and attention to detail.
- Passion for working with children and promoting aquatic safety.
- High school diploma or equivalent.
- Office administrative experience.
- Extensive customer experience.
- Flexible schedule, including some evenings and weekends.
Nice To Haves
- College degree preferred.
- Prior lifeguarding experience.
- Prior swim instructor experience.
Responsibilities
- Develop and implement local marketing strategies to boost enrollment.
- Convert trial participants and leads into enrollments.
- Organize and maintain a clean work environment.
- Assist at the front desk and provide exceptional customer service to visitors and families.
- Coordinate community outreach events and partnerships to promote swim programs.
- Respond promptly and professionally to inquiries by phone, email, and social media.
- Track and analyze enrollment metrics to optimize marketing efforts.
- Maintain a welcoming and organized front-office environment.
- Collaborate with the team to enhance customer experience and retention.
- Conduct swim lessons as needed.
- Maintain quality customer service by enforcing high customer-service standards among employees.
- Find and host events.
- Lead in a team-driven manner, supporting staff and building enrollment.
Benefits
- Employee discounts
- Flexible schedule
- Free uniforms
- Training and development
- Competitive pay based on experience and skills
- Work/life balance
- Free swim lessons for your children
- Free use of swim technology
- Career growth opportunities
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
