Front Desk/Swim Instructor

SafeSplash South Plainfield•South Plainfield, NJ

12d

About The Position

SafeSplash South Plainfield is hiring a front desk and swim instruction team member to support enrollment, customer service, marketing, and swim lessons. The role helps families learn about and enroll in swim programs, maintains a welcoming and organized front office, and contributes to community outreach and customer retention. The employee may also conduct swim lessons and help uphold customer service standards among staff. The franchise is independently owned and operated, and hiring decisions are made by its management.

Requirements

Proven experience in marketing, social media management, or customer service.
Strong written and verbal communication skills.
Ability to work in a fast-paced, team-oriented environment.
Familiarity with social media platforms and marketing tools.
Excellent organizational skills and attention to detail.
Passion for working with children and promoting aquatic safety.
High school diploma or equivalent.
Office administrative experience.
Extensive experience with customer experience.
Team-driven leadership approach focused on supporting staff and building enrollment.
Flexible schedule, including some evenings and weekends.

Nice To Haves

College degree preferred.
Prior lifeguarding experience.
Prior swim instructor experience.

Responsibilities

Develop and implement local marketing strategies to boost enrollment.
Convert trial participants and leads into enrollments.
Keep the work environment well-maintained and clean.
Assist at the front desk and provide exceptional customer service to visitors and families.
Coordinate community outreach events and partnerships to promote swim programs.
Respond promptly and professionally to inquiries by phone, email, and social media.
Track and analyze enrollment metrics to optimize marketing efforts.
Maintain a welcoming and organized front office environment.
Collaborate with the team to improve customer experience and retention.
Conduct swim lessons as needed.
Maintain quality customer service by enforcing high customer service standards among employees.
Find and host events and help build enrollment while supporting staff.