Front Desk Supervisor
Atrium Hospitality•Normal, IL
•Onsite
About The Position
Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between. Coach, train, and motivate front desk associates—you're the team’s go-to guru. Handle guest concerns with grace, urgency, and a can-do attitude that sets the tone. Monitor cash handling, shift reports, and compliance with brand and safety standards. Jump in wherever needed—whether that’s answering phones, updating the reader board, or helping with VIP arrivals.
Requirements
- Customer service and leadership experience
- Strong communication skills
- Detail-oriented and organized
- Tech confident
- Able to lift 50 lbs and stay on your feet
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with grace, urgency, and a can-do attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Answer phones, update the reader board, or help with VIP arrivals.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
