Front Desk Supervisor

Zota Beach Resort•Longboat Key, FL

3d•Onsite

About The Position

The Front Desk Supervisor oversees daily front desk operations at the hotel, ensuring efficient service delivery and an exceptional guest experience. This role supports front desk staff, coordinates guest services, and serves as a key point of contact for handling escalated guest concerns along with the Front Office Manager. The ideal candidate is a strong leader with excellent communication, organizational, and problem-solving skills, capable of maintaining a paraprofessional and welcoming atmosphere in a fast-paced environment. The Front Desk Supervisor ensures that all check-ins and check-outs run smoothly, staff adhere to service standards, and guest satisfaction remains the top priority. This position will also handle check-ins, check-outs, process payments, and collaborate with housekeeping and maintenance to ensure seamless operations. The best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

Requirements

High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Responsibilities

Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities