Front Desk Supervisor
About The Position
The Atrium SPIRIT is a belief in the power of Service, Perseverance, Inclusion, Respect, Innovation, and Teamwork to create an environment where everyone thrives. We go above and beyond to deliver exceptional guest experiences, work together to overcome challenges, and are passionate about positively impacting those around us. This role involves supervising daily front desk operations, ensuring smooth check-ins, check-outs, and handling guest concerns with grace and urgency. The supervisor will also monitor cash handling, shift reports, and compliance with brand and safety standards, and assist with various front desk tasks as needed.
Requirements
- Customer service and leadership experience
- Strong communication skills
- Detail-oriented and organized
- Tech confident
- Able to lift 50 lbs and stay on your feet
Responsibilities
- Supervise daily front desk operations, ensuring smooth check-ins, check-outs, and everything in between.
- Coach, train, and motivate front desk associates.
- Handle guest concerns with grace, urgency, and a can-do attitude.
- Monitor cash handling, shift reports, and compliance with brand and safety standards.
- Answer phones, update the reader board, or help with VIP arrivals.
Benefits
- 401(k) plan with company match
- Medical, dental, and vision insurance options
- Paid Time Off & Vacation
- DailyPay
- Wellness programs
- Tuition reimbursement
- Exclusive discounts on favorite brands and services
- Community service and volunteer programs
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
