Front Desk Supervisor

Zota Beach Resort•Longboat Key, FL

7d•Onsite

About The Position

We are looking for a highly organized candidate for the position of Front Desk Supervisor. The Front Desk Supervisor is responsible for overseeing the daily operations of the resort’s front desk, ensuring exceptional guest service and smooth check-in/check-out experiences. This role supervises front desk staff, coordinates guest services, resolves customer concerns, and supports resort management in achieving high guest satisfaction standards. The Front Desk Supervisor serves as a key point of contact for guests and helps maintain a welcoming, professional, and hospitality-focused environment consistent with the beach resort’s brand and service standards. The best Front Desk Supervisor will have tremendous patience when dealing with desk agents and guests. They will accommodate their every need with enthusiasm and poise.

Requirements

High school diploma or GED
Previous customer service experience
Exceptional interpersonal skills
Excellent written and verbal communication
Time management and organizational skills
Conflict resolution experience
Patience and good listening skills

Responsibilities

Greeting guests upon arrival and making them feel welcome
Recognizing repeat, VIP status and/or loyalty
Administering check-ins and check-outs
Providing front desk services to guests
Assigning rooms and taking care of administrative duties
Delivering mail and messages
Processing guest payments
Coordinating with bell service and staff management
Being a source of information to guests on various matters such as transport and restaurant advice
Accommodating general and unique requests
Diffusing conflict or tense situations with guests, handling guest opportunities