Front Desk Supervisor

Marcus Corporation • Minneapolis, MN

13h • Onsite

About The Position

Are you passionate about hospitality and ready to be part of a premier team in one of Minneapolis’ top-ranked hotels? The Lofton Hotel, the first Tapestry Collection property in Minnesota, offers a dynamic and rewarding career where you’ll work alongside dedicated hospitality professionals committed to delivering exceptional guest experiences. We take pride in creating memorable moments for both our guests and team members every day! Located in the vibrant heart of downtown Minneapolis' entertainment district, The Lofton Hotel offers an upscale experience with a perfect blend of modern amenities and exceptional service. You will have the opportunity for a rewarding career working with Minnesota’s first Hilton Tapestry Collection hotel, with hospitality professionals who together make the hotel one of the top ranked in Minneapolis. Our priority is providing our guests and team members with exceptional experiences every day.

Requirements

• Previous supervisory, hotel, front desk, customer or guest service experience preferred.
• Strong customer service, communication, and problem-solving skills.
• Ability to stand, walk, and move throughout the front office for extended periods.
• Proficiency in reading, writing, and communicating effectively in English.
• Capability to accurately input and manage information using a computer system.
• Strong organizational skills with the ability to multitask and meet deadlines.
• High school diploma or equivalent required.

Responsibilities

• Supervise front desk staff, reservations, and bell staff as needed, ensuring all daily functions from checklist are completed.
• Greet and welcome guests as they arrive at the hotel.
• Check guests in and out of rooms.
• Input and retrieve information routinely from computer system to communicate guest requests. Make appropriate selection of rooms based on guests' needs.
• Effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger, collect accurate information and resolve conflicts.
• Respond to guest requests and questions regarding area or hotel, outlet information and services as well as handle guest issues and report complaints to management.
• Maintain cash handling accuracy including responsibility for House Bank.
• Other duties as assigned.

Benefits

• A free, well-balanced meal every shift
• Room discounts at Marcus Hotels & Resorts and Hilton worldwide properties
• Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa
• “Two for one” movie theatre coupons at Marcus Theatres
• Ability to grow your career, and transfer from one property to another
• Paid time off
• Early wage access
• Flexible scheduling
• Medical, dental, and vision insurance (offered after 30 days of employment)
• company-paid life insurance
• employee assistance program offer
• 401k with employer match

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED