Front Desk Supervisor - INN at Turning Stone

Turning Stone Enterprises•Verona, NY

4d•$42,120 - $53,703•Onsite

About The Position

Join our team as a Front Desk Supervisor and be the driving force behind smooth operations and standout guest experiences. You’ll mentor staff, oversee daily front desk functions, and ensure service standards are met with confidence and consistency.

Requirements

At least a 2 year college degree
Experience in a leadership role
Hotel front desk experience (required)
Computer experience
Possess excellent communication and leadership skills

Responsibilities

Effectively schedules Team Members (when call outs occur) to ensure sufficient front desk coverage at all times.
Ensures front desk Team Members maintain complete knowledge of and follow all company and departmental policies and procedures.
Maintains sufficient supply of all front desk materials and supplies. Orders all needed materials in a timely manner.
Regularly ensures that all systems are in working order and maintains complete knowledge of all system applications (i.e. P.M.S., Electronic Keys, Movie System, Datamagin, Bailys and Telephone System).
Ensures all areas are working properly in the absence of other Hotel Supervisors.
Interacts with guests effectively answering questions, solving problems, and handling complaints.
Has a close working relationship with all other hotel functions: PBX/Reservations, Housekeeping, Guest Services, to ensure proper interaction of each area, lending itself to a complete guest package.
Reviews Non-Zero Balance report on a regular basis.
Prepares Hotel and Group Sales groups and group information prior to group arrival.
Works closely with the Entertainment Department to make certain blocks and rooming lists are up to date.
Aids in the preparation of Hotel and Group Sales groups and group information prior to group arrival as needed.
Effectively ensures that all procedures are followed when Entertainment checks-in and that all required signatures are obtained. Verifies with arriving Entertainment that all rooming list information is correct.
Pre-blocks bus groups and other groups with priority.
Makes sure Housekeeping receives rooming lists for VIP’s, Entertainment, and Bus Groups on day of arrival.
Ensure Housekeeping is aware of all No-Show rooms and Casino Sellout rooms prior to 8am.