Front Desk Supervisor
About The Position
The Front Desk Supervisor is responsible for coordinating the day-to-day activities of the front desk, gift shop, call center, bell, and reservation staff. This role requires a strong understanding of hotel front office and retail operations. The supervisor will be involved in interviewing, hiring, training, disciplining, scheduling, and evaluating team members, as well as reviewing and approving payroll. Key responsibilities include supervising hourly team members, communicating effectively with staff and guests to achieve high guest satisfaction, and resolving guest complaints. The position also involves utilizing various systems (POS, LMS, casino systems), handling financial transactions, overseeing system and policy changes, and performing clerk functions in hotel and retail areas. Additionally, the role includes managing inventory, ensuring displays are appealing, developing promotional programs, and maintaining billing systems, equipment, and supplies.
Requirements
- Possess knowledge of hotel front office and retail operations
- Possess ability to add, subtract and audit accounts
- Handle money accurately and follow established procedures
- Able to operate LMS, CMS, RMS computer systems and read information from computer screen
- Possess knowledge of credit card transactions using electronic draft systems
- Must be able to perform clerk functions in hotel and retail
- Must be able to lift up to 35 lbs.
- Must be able to sit/stand for long periods of time
Responsibilities
- Coordinating day to day activities of the front desk, gift shop, call center, bell and reservation staff
- Interviewing, hiring, training, disciplining, scheduling and evaluating work performance of team members
- Review and approve payroll
- Supervise hourly team members in hotel front office and retail areas
- Communicate with team members, guests, and management while achieving high level of guest satisfaction
- Adequately resolve guest complaints
- Utilize the POS, LMS and casino systems as designed
- Assess situations and comply with recovery guidelines as set by the department
- Handle cash and credit card transactions
- Oversee the implementation of changes to systems, operation and policy
- Perform clerk functions in hotel and retail
- Review, audit and maintain billing system, equipment and supplies
- Properly receive and document shipments with purchase requisitions
- Ensure items are properly tagged for retail
- Ensure displays are refreshed frequently and create inviting environments
- Analyze inventory levels and order as needed
- Inspect for quality and expiration dates and completed damage loss documentation as needed
- Develop and implement promotional programs for turnover and increased sales
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
