Front Desk Supervisor

Davidson Hospitality Group•Carlsbad, CA

8d•Onsite

About The Position

Cape Rey Carlsbad Beach, A Hilton Resort & Spa, nestled along the stunning coastline of Carlsbad, California, is looking for talented individuals to join our team! As a job applicant, you'll have the opportunity to work in a luxurious beachfront resort that offers unparalleled hospitality experiences. With positions available in front desk, housekeeping, food and beverage, spa, and more, there are abundant opportunities for career growth and advancement. Our resort boasts breathtaking ocean views, modern amenities, and a serene atmosphere, creating a truly exceptional work environment. As a member of the Cape Rey Carlsbad Beach team, you'll have the chance to provide top-notch service to our discerning guests, work in a collaborative and inclusive team, and be a part of a world-class Hilton brand. Join us in creating memorable experiences and become a valued member of our team at Cape Rey Carlsbad Beach, A Hilton Resort & Spa! Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork. Apply now and become an integral part of our hotel/resort's success story!

Requirements

Prior cash handling experience necessary
High School graduate or G.E.D. equivalent
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Six months Front Desk experience
Strong computer skills
Flexible schedule including nights and weekends

Responsibilities

Supervise front desk operations, including check-in, check-out, and guest services
Lead and motivate the front desk team to provide exceptional customer service
Handle guest inquiries, concerns, and special requests in a professional and efficient manner
Train and onboard new front desk staff members
Ensure accuracy and completeness of guest reservations and billing information
Collaborate with other departments to resolve guest issues and enhance guest experiences
Maintain a clean and organized front desk area
Monitor and maintain compliance with hotel policies and procedures