Front Desk Supervisor

Staybridge Suites Odessa•Odessa, TX

46d•Onsite

About The Position

We are currently searching for a Front Desk Supervisor for the Staybridge Suites, Odessa TX. Why Work With Us? We recognize efforts and reward results Great benefits package, including 401K Promotional opportunities with a growing company Competitive pay The Front Desk Supervisor is responsible for managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchiser policies and procedures while exceeding financial goals. This position is responsible for the short-term planning and day-to-day operations of the Front Office Department.

Requirements

Be able to manage time effectively, complete required tasks on time
Must be able to convey information and ideas clearly
Must maintain composure and objectivity under pressure
Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary
Must be effective at listening to, understanding, clarifying and resolving the concerns and issues raised by guests
High School diploma or relevant job experience
Stable work history required
Clear Background
Open Availability

Responsibilities

Supervise daily front desk operations to ensure excellent guest service and compliance with hotel standards
Train, schedule, and support front desk staff; monitor performance and assist with onboarding
Handle guest concerns and resolve issues promptly and professionally
Review room inventory, guest accounts, and reports for accuracy
Maintain lobby, front desk, and public areas for cleanliness and presentation
Manage supplies, key control, and ensure secure cash-handling procedures
Collaborate with other departments to ensure smooth operations
Communicate effectively with the General Manager, Director of Sales and assist with projects as assigned