Front Desk Supervisor

DeFoor Hospitality Group•Chattanooga, TN

16h

About The Position

Responsible for ensuring the satisfaction of the guests including accurate billing services, swift and efficient registration services and always fostering a hospitable and professional atmosphere.

Requirements

Must be highly organized, results oriented with the ability to be flexible and work well under pressure in a fast-paced changing environment.
Must possess the ability to handle stressful situations in a calm, professional manner and exhibit good judgment.
Excellent communication skills.
Ability to convey information and ideas through writing, telephone and personal meeting situations; engaging the audience and helping them understand and retain the message.
Skilled at establishing effective relationships with customers and internal partners; requires effective reading, writing and oral comprehension.
Must have an outgoing personality, be well organized, and detail oriented.
Must be able to work a flexible schedule to include evenings, nights, weekends, and some holidays.
Must have a good work ethic, be honest and work well with others.
Must have good cash handling skills, able to make change, manage cash drawer.
Must have a flexible schedule and ability to work days, evenings or nights any day of the week, including weekends and holidays.
Demonstrated ability to perform multiple tasks in a busy environment and remain flexible
Must have a self-starting personality with an even disposition to effectively communicate with guests and staff.
Prior customer service experience.
Responsible for managing all front office staff during shift.
Ability to lead, direct and work with people.
Must manage all associates in a firm and fair manner.
Expected to supervise, train, and maintain all front office staff in absence of FOM.
Stand/walk on feet for 8 hours and work in a restrictive space/environment.
Must have eyesight enabling vision both near and far.
Finger dexterity to type, to write, and work on a computer.
Must speak in a clear, understandable voice, hear at a basic level, and understand English.
Must be able to bend, stretch arms overhead and lift and/or carry up to 30 pounds.
This is a full-time PM position from 3pm - 11pm.

Responsibilities

Self-starting personality with an even disposition to effectively communicate with guests, team members and community.
Responsible for the smooth operation of check-ins and check-outs, guest services, guest satisfaction and rectifying any issues that arise.
Responsible for scheduling the staff and is expected to be knowledgeable and capable of performing all front desk tasks.
Communicates with the Housekeeping and Engineering Departments as needed regarding room and maintenance requests from the guests.
Checks AM and PM discrepancy reports.
Has complete working knowledge of software system, including all daily transactions and those which are not performed often.
Has full understanding of software system and assists with reservations.
Monitor and maintain the Front Office systems and equipment to ensure their optimum performance
Can perform all of the front desk functions to include Guest Service Representative, PBX Operator, Reservationists, etc.
Assists Guest Service Representatives as needed, checking guests in and out of the hotel and handles monetary exchanges, checks and credit cards received from the guests for payment of hotel charges.
Ability to gives accurate directions to hotel facilities, rooms and local area attractions.
Must seek out answers to all area requests if unknown or unfamiliar using given resources and/or the internet.
Ensures proper staffing levels of Front Desk by assisting Front Office Manager in preparing weekly schedule and maintaining proper documentation (time cards, disciplinary procedures, reviews, etc.)
Trains all new Front Office associates.
Assists the Front Office Manager by handling special requests, group blocking and unusual circumstances.
Acts as Front Office Manager when FOM is out of office.
Comply with attendance rules and be available to work on a regular basis.
Provides for a safe work environment by following all safety and security procedures and rules.
Perform any other job related duties as assigned.