Front Desk Supervisor

Freed Corp • Gravenhurst, ON

5d • CA$0 - CA$23 • Onsite

About The Position

Reporting to the Director of Rooms, the Front Desk Supervisor will be responsible, amongst other things, for supporting the day-to-day activities of Rooms Operations and supervision of related areas that include Front Desk & Porters.

Requirements

• Front Desk Agent/Guest Services minimum of 2 years
• Customer service: 3 years (preferred)
• Knowledge of computers and cash handling experience is an asset.
• Must be a team player.

Nice To Haves

• Previous Hotel experience is ideal.
• Professional attitude and appearance.

Responsibilities

• Opens and closes Front Desk/Housekeeping and ensuring completion of assigned shift checklist and other duties.
• Populate room operation reports and review critical information contained in the reports.
• Understand the functions of the Front Desk, Housekeeping, Porters, Shuttle Drivers, & Maintenance.
• Temporarily supervises all areas of the Room Operations in the absence of the Director of Rooms.
• Operates all department equipment as necessary and reporting malfunctions.
• Ensures employees have the proper supplies and uniforms.
• Understands night audit procedures and being able to comprehend and utilize reports as necessary.
• Understand and comply with loss prevention policies and procedures.
• Process all guest check-ins by confirming reservations, assigning room, issue and activate room key.
• Process all payment types such as room charges, cash, checks, debit, or credit. Process all check-outs including resolving any late and disputed charges.
• Answer, record, and process all guest calls, messages, requests, questions, or concerns.
• Coordinate with Housekeeping to track readiness of rooms for check-in.
• Communicate parking procedures to guests/visitors and dispatch Porter as needed.
• Supply guests with directions and information regarding property and local areas of interest.
• Run daily reports (number of arrivals, departures), identify any special requests, and check reports for accuracy.
• Complete designated cashier and closing reports in the computer system.
• Count cash at the beginning and end of shift.
• Balance and drop receipts according to accounting specifications.
• Keep an open line of communication with the Housekeeping and Maintenance Team.
• Promote a cooperative and harmonious working environment.
• Maintain the orderliness and cleanliness of the Front Desk and neatness of the lobby.
• Perform other reasonable job duties as requested by the Director of Rooms
• Understands the resort’s standard service culture.
• Provides excellent customer service by being readily available/approachable for all guests.
• Strives to continually improve guest and employee satisfaction.
• Always extends professionalism and courtesy to guests.
• Responds timely to all guest requests and work orders.

Benefits

• Competitive compensation package that will be commensurate with experience.
• Complimentary amenity access to all Resorts within Freed Hotels & Resorts Portfolio (Muskoka Bay, Horseshoe Resort, Deerhurst Resort), discounted F&B, lodging, events and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed