Front Desk Supervisor - Hotel Supervisory Experience Required

Pyramid Global Hospitality•Gainesville, FL

12d•Onsite

About The Position

The Front Desk Supervisor ensures the accuracy, efficiency, and quality of all Front Office operations. This role supports guest satisfaction at the highest level while assisting with staff leadership, communication, and coordination across departments. The Hilton University of Florida Conference Center, managed by Pyramid Global, is a distinctive property nestled within the vibrant atmosphere of the University of Florida. It features 248 well-appointed guest rooms and extensive meeting spaces. Pyramid Global Hospitality is committed to a People First culture, offering comprehensive benefits, ongoing training, and development opportunities.

Requirements

Must be available to work a flexible schedule, including nights, weekends, and holidays
High school diploma or equivalent required
Previous hotel or resort experience preferred
Genuine desire to make a positive impact on guests and team members
Outgoing, engaging, and professional demeanor
Strong computer proficiency
Excellent verbal and written communication skills
Ability to thrive in a fast-paced environment
Ability to stand for the duration of the shift

Nice To Haves

Hotel Supervisory Experience Required

Responsibilities

Oversee guestroom allocations and ensure reservations are accurately recorded to maximize occupancy and revenue.
Assist the Front Office Manager with hiring, training, and scheduling Front Office personnel.
Supervise team performance, attendance, professionalism, and overall conduct.
Ensure check-in and check-out procedures are consistently followed.
Maintain strong communication between Front Office and all hotel departments, especially regarding guest arrivals and departures.
Collaborate with the Sales Department to fulfill client room needs and conduct site tours as necessary.
Serve as group liaison for the Front Office, overseeing room blocks, arrivals, billing, departures, and pre-conference meetings.
Follow up on VIP room blocks and inspect assigned rooms prior to arrival.
Monitor and adjust room blocks as needed for special requests and suites.
Review daily departure reports and update records accordingly.
Perform daily/weekly key inventory and coordinate results with Engineering and Security.
Review Housekeeping Reports to resolve discrepancies before the end of shift.
Verify room revenue accuracy before daily close and complete nightly bucket checks.
Deliver friendly, attentive, and efficient guest service at all times.