Marriott Dallas Addison Quorum By The Galleria - Front Desk Supervisor

Aimbridge Hospitality•Dallas, TX

15h•Onsite

About The Position

The Front Desk Supervisor leads the front desk team and helps deliver a welcoming, memorable guest experience. The role oversees smooth check-ins and check-outs, handles reservations and VIP requests, and resolves guest concerns. It also supports daily operations by tracking logs and managing messages and packages, while monitoring rates, packages, and promotions to help increase room revenue. The supervisor trains associates, fosters team communication, and keeps safety and service standards front and center. The position is at the Marriott Dallas Addison Quorum By The Galleria in Addison, Texas. The hotel is near Galleria Dallas and offers amenities including a lobby bar, concierge lounge, Starbucks Coffee, an outdoor pool and patio, and complimentary hourly shuttle service to the Galleria.

Requirements

High school diploma or equivalent required.
At least 2 to 3 years of progressive experience in a hotel or related field required.
Valid driver’s license required.

Nice To Haves

College coursework in a related field is helpful.
Previous supervisory experience preferred.
Compliance with certification requirements may include Food Handlers, Alcohol Awareness, CPR, and First Aid.

Responsibilities

Welcome guests and ensure check-ins and check-outs are smooth.
Handle reservations and VIP requests.
Track operational logs and manage messages and packages.
Monitor rates, packages, and promotions to help increase room revenue while providing guest value.
Lead and communicate with the front desk team.
Train new associates.
Resolve guest concerns and workplace issues.
Maintain safety and service standards.