Front Desk Supervisor

Hyatt Regency Monterey Hotel and Spa on Del Monte Golf Course•Monterey, CA

2d•$25 - $25•Onsite

About The Position

Are you a dynamic and customer-focused professional with a passion for hospitality? Join our team as a Front Desk Supervisor and lead our front desk team in delivering exceptional guest service. With your high energy, enthusiasm, and strong leadership skills, you'll ensure smooth front desk operations and create memorable experiences for our valued guests. Take the next step in your career and be part of a team that values excellence, growth, and teamwork. Apply now and become an integral part of our hotel/resort's success story!

Requirements

Prior cash handling experience necessary
High School graduate or G.E.D. equivalent
Ability to communicate effectively with the public and other Team Members
Read, write and speak English fluently
Six months Front Desk experience
Strong computer skills
Open availability to work any day any shift either AM or PM is NECESSARY, including weekends and Holidays.

Responsibilities

Supervise front desk operations, including check-in, check-out, and guest services
Lead and motivate the front desk team to provide exceptional customer service
Handle guest inquiries, concerns, and special requests in a professional and efficient manner
Train and onboard new front desk staff members
Ensure accuracy and completeness of guest reservations and billing information
Collaborate with other departments to resolve guest issues and enhance guest experiences
Maintain a clean and organized front desk area
Monitor and maintain compliance with hotel policies and procedures