Epicurean Hotel Front Desk Supervisor

Mainsail Lodging & Development•Tampa, FL

1d•Onsite

About The Position

Welcome to the Epicurean Hotel, a paradise for food lovers. Our passionate culinary team, led by our talented executive chef, works tirelessly to create dishes that are not only delicious but also visually stunning. We take great pride in using only the freshest, locally sourced ingredients to ensure the highest quality of our dishes. At our hotel, we believe that indulging in the pleasures of life is the ultimate tribute to it. We invite you to join us and experience all the flavors that life has to offer. If you share our passion, we would love to cook with you and add your special ingredients to our recipe.

Requirements

High school diploma or equivalent required
1-2 years in a front desk or guest service role, preferably in a hotel setting.
Previous supervisory experience is a plus.
Strong leadership and communication skills.
Proficiency in hotel property management systems (PMS), such as Opera or similar software.
Ability to handle high-pressure situations and resolve guest concerns professionally.
Excellent organizational and multitasking abilities.
Capability to move quickly and efficiently in a fast-paced environment.
Flexibility to work various shifts, including evenings, weekends, and holidays.

Nice To Haves

college degree in Hospitality Management or related field preferred.

Responsibilities

Oversee the daily front desk operations, ensuring seamless check-in and check-out experiences.
Greet and assist guests with inquiries, special requests, and complaints, ensuring prompt and professional resolution.
Maintain a high level of customer service by anticipating guest needs and exceeding expectations.
Monitor room availability, rates, and reservations, coordinating with housekeeping and other departments as needed.
Enforce hotel policies and procedures while maintaining flexibility to enhance guest satisfaction.
Supervise, train, and mentor front desk agents to ensure consistency in service and adherence to hotel policies.
Conduct daily briefings and provide updates on occupancy, special events, and VIP arrivals.
Assist in scheduling, shift coverage, and performance evaluations of front desk staff.
Lead by example and foster a positive work environment that encourages teamwork and professional growth.
Handle cash transactions, reconcile daily deposits, and ensure adherence to financial procedures.
Assist in managing front office inventory, including supplies, key cards, and office equipment.
Monitor and respond to online reviews, guest feedback, and internal reports.
Support the Front Office Manager in achieving departmental goals, including revenue management and guest satisfaction metrics.
Assist with other duties as assigned by management.