Front Desk Supervisor

Auro Hotels • Lake Buena Vista, FL

6d

About The Position

Delta Hotel by Marriott Orlando/LBV is seeking an experienced Front Desk
Supervisor for their hotel. The purpose of a Front Desk Supervisor is to
assure the overall success of the hotel by meeting or exceeding the guest
expectation for service.

Supervisory Responsibilities
Directly or indirectly supervises associates and/or supervisors. Carries out
supervisory responsibilities in accordance with the organization's policies,
procedures and applicable laws. Responsibilities include but are not limited to:
interviewing, hiring, and training associates; planning, assigning, and
directing work; appraising performance; rewarding and disciplining associates;
addressing complaints and resolving problems.

Major Responsibilities

Ensures that each Guest receives outstanding Guest Service by providing a
Guest friendly environment which includes greeting and acknowledging every
Guest, maintaining outstanding standards, solid product knowledge and all
other components of Guest Service.
Empowered to guarantee total guest satisfaction, display hospitality and
professionalism to our guests at all times, take pride in representing AURO
Hotels professionally with our guests and assuring that all transactions with
guests are handled in a legal and ethical manner.
Understands and apply all property safety and security procedures to maintain
a secure and safe environment for associates and guests at all times. In the
event of an accident or emergency, gets medical attention if necessary and
contacts the GM or Human Resources immediately.
Maintains a favorable working relationship with all company associates to
foster and promote a positive working environment.

Essential Job Functions

Responsible for the overall guest service of the hotel by maintaining an
organized and efficient Front Desk operation.
Prepares work schedules in accordance with forecasted occupancy.
Supervises day to day activities of front desk, bell, and van drivers staff.
Utilizes leadership skills and motivation techniques in order to maximize
employee productivity and satisfaction of direct reports.
Meets and exceeds customer expectations by ensuring department provides
outstanding customer service and teamwork.
Coordinates staffing and payroll to conform with productivity and budgetary
standards.
Prepares payroll and schedules are required; monitors actual vs. budget
payroll activities.
Works side by side with front desk associates when necessary to provide
outstanding guest service.
Coordinates Front Desk work with other departments: Housekeeping,
Engineering, Banquets, etc.
Participates in daily Yield Management Meetings.
Coordinates the collection and submission of hotel news to the quarterly AURO
Hotels Associate newsletter.
Maintains proper front desk supplies inventory, conducts inventories as
assigned and recommends purchase of products (remaining within budget).
Confers closely with GM/AGM at all times and takes every opportunity to
become familiar with all aspects of the hotel in order to assist wherever
required.
This is a full-time position (at least 30 hours per week).
Must have full availability, including nights, holidays, and weekends.

Requirements

• Must be able to speak, read, and understand English.
• Must have full availability, including nights, holidays, and weekends.

Nice To Haves

• College degree in Hotel Administration preferred
• 2‐3 years hotel management/supervisory experience or equivalent combination of education and experience

Responsibilities

• Ensures outstanding guest service.
• Maintains safety and security procedures.
• Maintains a positive working environment.
• Maintains an organized and efficient Front Desk operation.
• Prepares work schedules.
• Supervises front desk, bell, and van drivers staff.
• Maximizes employee productivity and satisfaction.
• Coordinates staffing and payroll.
• Prepares payroll and schedules.
• Works with front desk associates.
• Coordinates Front Desk work with other departments.
• Participates in daily Yield Management Meetings.
• Coordinates the collection and submission of hotel news.
• Maintains front desk supplies inventory.
• Confers closely with GM/AGM.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed