Front Desk Supervisor

KW PROPERTY MANAGEMENT AND CONSULTING•Miami Beach, FL

22d•Onsite

About The Position

The Front Desk Supervisor is responsible for acquiring and maintaining current knowledge of the client's community documents, policies, and procedures. This role ensures life safety systems are operational and functioning, taking corrective action to ensure the safety of the building, its residents, their guests, and all staff. The supervisor also ensures resident guest and intrusion deterrent policies are effectively followed. This position provides leadership and direction to manage relationships with other business groups to ensure the highest level of resident service and achievement of company and property goals. Responsibilities include scheduling staff to cover building needs while avoiding unnecessary overtime, approving all departmental schedules, and managing resident relationships to ensure retention and high customer service. The supervisor must be able to supervise and oversee projects, set and instill high standards of performance, respond to calls and correspondence professionally, encourage staff professionalism and compliance with safety standards, and ensure documents are updated in management systems. The role also involves processing violations and work orders, and writing reports of daily activities and irregularities.

Requirements

High School Diploma
Must possess strong managerial background.
Must be proficient and working knowledge of Microsoft Office Applications.
Minimum of one (1) year related experience and/or training.
Bi-lingual; Spanish and English may be required at some properties.

Nice To Haves

AA or BA degree

Responsibilities

Acquires and maintains current knowledge of client’s community documents, policies, and procedures.
Ensures life safety systems are operational and functioning and/or takes corrective action to insure the safety of the building, it’s residents, their guest and all staff.
Ensures resident guest and intrusion deterrent policies are effectively followed.
Provides leadership and direction to effectively manage relationships with the other business groups of the building to ensure the highest level of resident service and achievement of company and property goals and objectives.
Schedules staff to cover the needs of the building trying to avoid unnecessary overtime.
Approves all departmental schedules.
Manages resident’s relationships to endure resident’s retention and a high level of customer service including timely and complete resolution of resident concerns, coordinating special services, and conducting formal and informal inspections.
Ability to supervise and oversee projects.
Sets and adheres to the highest standards of performance and instills them in the staff by personal follow-up to insure that the service is being delivered.
Responds to phone calls and correspondence in a timely, professional manner.
Encourages staff to behave in a professional manner and comply with company’s safety standards.
Ensure that all documents are updated and uploaded into the management support systems accurately and update accordingly.
Ensure violations and work orders are processed regularly as required.
Write reports of daily activities and irregularities, such as equipment or property damage, theft, presence of unauthorized persons, or unusual occurrences.