Front Desk Supervisor

MCR Hotels • Phoenix, AZ

25d • Onsite

About The Position

The core mission of the Front Desk Supervisor is to ensure all guests enjoy a friendly arrival and departure experience, while addressing all needs and requests in a timely, efficient and hospitable manner. This role also involves acting as Manager on Duty in the absence of Management, maintaining an up-to-date understanding of room rates and promotions, and receiving and noting all incoming mail as required per the daily shift checklist.

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Must have a positive attitude and willingness to learn.
• Must be able to understand and follow established guidelines and procedures.
• Must work well in stressful, high-pressure situations.
• Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Must be able to convey information and ideas clearly.
• Must have a desire to serve all guests.
• Must be 18 years of age or older.
• Must be willing to work a varied schedule that may include evenings, nights, overnights, weekends, and holidays based upon the demands of the hotel.
• Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Clock in/out for breaks at the designated time on your schedule.
• Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
• Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
• Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
• Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
• Inspect and visually observe details at close range (within a few feet) and from long range.
• Occasionally required to lift packages or general office equipment.
• Read, write, understand and communicate with others effectively using the English language.

Responsibilities

• Ensure all guests enjoy a friendly arrival and departure experience.
• Address all guest needs and requests in a timely, efficient, and hospitable manner.
• Act as Manager on Duty in the absence of Management.
• Maintain an up-to-date understanding of room rates and promotions.
• Receive and note all incoming mail as required per the daily shift checklist.
• Ensure all guests are checked-in/out in a timely manner.
• Contact guests after check-in to ensure their room is satisfactory and their stay is comfortable.
• Ensure all tasks are completed on a daily basis in accordance with the Front Office Checklists.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed