Front Desk Supervisor

Spinnaker Resorts • Branson, MO

9d • Onsite

About The Position

The Front Desk Supervisor will directly assist the Front Desk Manager to plan, coordinate, and oversee the Front Desk staff in the daily operations of a highly presentable Gold Crown (RCI) 5-Star (II) vacation interval resort operation.

Requirements

• High School Diploma.
• Minimum 3yrs experience in Front Desk Supervisory position or related field.
• Proficient in reading and writing English.
• Be customer service oriented and display an obvious people-person personality.
• Ability to train and supervise staff in all areas of the Front Desk.
• Above average verbal and written communication skills for interaction with employees, guests, vendors and the general public, using tact and poise.
• Ability to work overtime, evenings, holidays and/or weekends as required and to receive calls while not on duty upon request of the Front Desk Manager or Assistant General Manager.
• Knowledge and experience of budgeting skills, and ability to implement cost containment programs.
• Ability to walk extensively, climb stairs and lift 50lbs or more.
• Desire previous supervisory experience in related or similar field.
• Valid driver’s license in good standing and reliable transportation.

Nice To Haves

• Word, Excel & e-mail proficiency desired.

Responsibilities

• Recommend to Front Desk Manager and assist in the following areas: train, review performance, and coaching of Front Desk personnel.
• Responsible for the daily operation of the Front Desk department at Palace View Resort, French Quarter Resort and Palace View Heights when the Front Desk Manager is not present.
• When requested, assist the Front Desk Manager with projects, tasks and assigned reports.
• Train personnel in the use of computer software, the standard procedures for performing various tasks, and safety procedures and standards.
• Monitor staff performance on an on-going basis.
• Supervise preparation of work schedules for staff.
• Maintain a productive relationship with co-workers and management.
• Be committed to “The mission of SDC Properties” to establish a lifelong relationship with our owners and guests and to guide them through a memorable vacation experience, primarily through our committed, experienced, knowledgeable and caring staff.
• Assist in planning off season (White Time) projects.
• Relay critical information about matters related to Front Desk to the Front Desk Manager.
• Perform any other duties as requested and/or assigned in order to maintain the smooth operation of the Front Desk Department in all area of responsibility.
• Assist in maintaining appropriate files to track work to be done and work completed.
• Maintain knowledge of timeshare, resort layout and amenities, shows, attractions and tourist related concerns involving Branson and the Branson area.
• Be punctual in reporting to work and starting duties.
• Maintain a professional appearance and demeanor at all time reflective of a positive impact on the Resort and SDC.
• Plan Front Desk projects.
• Be visible to co-workers and guests when not engaged in duties and tasks.
• Be a proactive member of the Team seeking to exceed the mission of Southwind Management Corp. Inc.
• Recommend and track supplies for the daily operation of the Front Desk.
• Oversee and monitor front desk inventories, providing monthly reports as assigned by the Front Desk Manager.
• Ability to train and supervise staff in all areas of the Front Desk in the following areas but not limited to: extensive employee training, knowledge for multiple reservations software, exchange programs, scheduling, exceptional customer service skills, problem solving, procedure development and implementation.
• Seek out and execute cost controls in all areas of responsibility.
• Oversee daily operation of the Front Desk staff.
• Ensure Front Desk is performing excellent customer service skills and techniques.
• Observe staff in all areas of responsibility (i.e., company protocol, uniforms, schedules, punctuality, reports and guest interaction.)
• Responsible for lost and found procedures for items turned into the Front Desk.
• Assist with Inventory control regarding allocations – Extranet inventory and Owner Rental Program.
• Shift work will be required at the Front Desk weekly.
• Availability to cover shift work when needed (i.e., employees sick, vacations, PTO.)
• Generate operation reports as follows but not limited to: New Owner Reports (Daily), Call Tally Sheets, Daily/Weekly deposits, Inventory Spreadsheets, “Check in Happenings” Report.
• Insure that all safety rules are observed by the Front Desk staff.

Benefits

• Weekly Pay and Direct Deposit
• Health Insurance (Medical/Vision/Dental)
• Company-Paid Life Insurance
• Paid Time Off (PTO) Program
• Paid Vacation and Holiday Pay
• 401 (K) Retirement Plan with a Company Match (based on eligibility)
• Employee Wellness Programs
• Fitness Center Reimbursement
• Ongoing Professional Development Opportunities
• Employee Family & Friends Discounted Stays
• Various Employee Discounts (Local Businesses and National Retailers)
• Employee Recognition and Appreciation Events (Annual Employee Picnic & Holiday Party)
• Company-Supplied Uniforms and Equipment (Applicable Positions)
• Flexible Work Schedules

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED