New - Front Desk Supervisor - The Alloy a DoubleTree by Hilton

Concord Hospitality Enterprises•Upper Merion Township, PA

8d•Onsite

About The Position

The Alloy a DoubleTree by Hilton has a brand new position for a seasoned hospitality driven individual that has a passion to surprise and delight our valuable guest! The Front Desk Supervisor will do just that, by ensuring each guest of our hotel/restaurant has the best most satisfying experience possible during and after their stay.

Requirements

Flexible availability to fit with the needs of the hotel during peak days/times. Weekend availability is required.
Previous experience as a supervisor or higher within the service industry is required as this position reports directly to the Front Office Manager.
While not required to have excellent knowledge of hotel operations, having this experience will certainly help with being successful in this position.
Prior Hilton brand experience/OnQ system is preferred, but not required.

Responsibilities

Primarily responsible for ensuring exceptional Guest Experience by utilizing Hilton’s Make It Right Program before, during and after a guest’s stay.
Ability to convey and articulate exceptional communication with guests and between hotel departments in both written and oral forms.
Strong interpersonal and time management skills are a must. Multitasking and ability to prioritize tasks.
Ability to work independently and as part of a team to ensure Guest Experiences are never compromised.
Approach every situation with care and tactfulness. Utilize HEART model when resolving guest experience issues.
Assist the Front Office team when needed during peak hours by communicating with guests via text messaging apps such as Kipsu, complete reservations from 3rd party sites, etc.
Using strong analytical skills when viewing guest reports to anticipate guest needs before and throughout their stay.
Act as primary liaison between the Front Office with other departments such as Sales, Housekeeping, and Engineering to fulfill or resolve guest concerns which may impact our goals of achieving exceptional Guest Experiences.
Any other tasks assigned by Executive Management which may impact Guest Experiences.